These Terms & Conditions ("Terms") form the agreement between Fleur de Lys Retreats Inc., a Nevada corporation, 680 W Nye Lane, Suite 201, Carson City, NV 89703, USA ("Company", "we"), and the person booking a place on a retreat ("Participant", "you"). By ticking the box at checkout and paying your deposit, you confirm that you have read, understood and agree to these Terms. They apply together with the retreat's booking page, which sets out its dates, venue, room options, prices and what is included.

1. Your retreat

1.1 The retreat's dates, venue, accommodation options, inclusions (meals, workshops, materials, outings and airport transfers) and price are those shown on its booking page when you book.

1.2 A materials list will be sent about three months before the retreat starts, or sooner.

1.3 Accommodation: you book a room category, such as a private room with ensuite bathroom or a private room with shared bathroom, not a specific room. The Company allocates rooms before the retreat. Rooms within a category may differ in size, layout and view, and all match the category's description on the booking page.

1.4 Dietary requirements must be given when you book and confirmed within 7 days of your welcome email. Later changes cannot be guaranteed.

2. Payment

2.1 Deposit: a deposit, in the amount shown on the booking page, is required to hold your place. If the retreat does not reach its minimum number of participants and is not guaranteed, your full deposit will be refunded.

2.2 We will notify you by email when the retreat is guaranteed. From that date your deposit is non-refundable and travel insurance becomes required (section 4). Please add connect@fleurdelysretreats.com to your safe senders list so you receive all communications.

2.3 Final payment: once the retreat is guaranteed, you will receive a secure payment link for the balance. The final payment is due no later than 120 days before the retreat begins.

2.4 Late bookings: if you book fewer than 120 days before the retreat begins, the full retreat price is due at booking. We will send you a secure payment link for the balance with your booking confirmation, payable within 3 days.

2.5 Payment methods: all prices are in US dollars, as the Company is a US corporation. Exchange rates and fees charged by your bank or card issuer are your responsibility. You may pay

• by debit or credit card, or by US bank account (ACH), through our secure online payment processor (Stripe);
  
• by SEPA bank transfer in euros, if you live in the European Union, the United Kingdom or another SEPA country, to the euro account we send you on request.

2.6 Bank transfers: bookings paid by SEPA transfer are charged in euros, at the US dollar price shown on the booking page converted at the exchange rate we confirm when we send you the account details. Please include the payment reference we give you. Your place is confirmed once the funds are received in full. Any fees charged by your bank or by intermediary banks are your responsibility.

2.7 Fees: we absorb card processing fees on payments. Refunds are made as set out in section 3.

3. Cancellation and refunds

3.1 To cancel, email connect@fleurdelysretreats.com with "Cancellation" in the subject line.

3.2 Before the retreat is guaranteed, you may cancel at any time and receive a refund of your deposit, less a $125 administrative and processing fee.

3.3 After the retreat is guaranteed, all payments are non-refundable for any reason, including illness, travel delays or personal emergencies.

3.4 If the Company must cancel or reschedule the retreat because of unforeseen circumstances, such as artist illness, venue disruption or other logistical issues, we will make a good-faith effort to reschedule the retreat or offer you a credit of equal value toward a future retreat. Refunds will not be issued, as the Company may have non-refundable expenses. This also applies to Force Majeure events (section 8).

3.5 We cannot reimburse expenses paid to third parties, such as airfare, travel insurance or accommodation outside the retreat dates.

4. Travel insurance

4.1 Comprehensive travel insurance, including trip cancellation, interruption and delay, is required for every Participant from the date we notify you by email that the retreat is guaranteed. Please send proof of your policy to connect@fleurdelysretreats.com within one week of that email. Proof of insurance is a condition of taking part in the retreat. Suggested providers include travelinsurance.com, travelexinsurance.com and axatravelinsurance.com. The Company is not affiliated with any insurance provider and is not responsible for coverage decisions.

4.2 The Company is not responsible for costs related to missed flights, travel delays, lost baggage or other travel issues.

5. Travel arrangements

5.1 Please do not buy airfare or train tickets until we have emailed you that the retreat is guaranteed.

5.2 You are responsible for arranging and paying for your own travel to the arrival airport or station named on the booking page. Group transfers to and from the venue run at the times shown on the booking page. Please do not book a departure earlier than the time recommended there.

6. Health, accessibility and conduct

6.1 You confirm that you are physically and emotionally able to take part in all retreat activities, and you will tell us in advance about any relevant health condition.

6.2 Many of our venues are historic properties. Access to rooms, studios and dining areas may be by stone stairs of varying size and shape, with no elevator, over uneven or hilly ground. Please read our Accessibility page before booking. If you have specific needs or limitations, contact connect@fleurdelysretreats.com before booking.

6.3 Our venues are non-smoking. You agree not to smoke anywhere on the venue's premises.

6.4 We are committed to a safe, respectful and inclusive retreat. Unacceptable behaviour includes, but is not limited to: harassment, discrimination or intimidation of any kind; excessive use of alcohol or use of illegal substances; smoking on the venue's premises; disrupting retreat activities, the venue or other participants' wellbeing; and any behaviour the Company reasonably considers a safety risk, threatening or unlawful.

6.5 If the Company decides, in its reasonable judgment, that a Participant's conduct warrants removal, it may remove the Participant from the retreat. Amounts already paid are non-refundable in that case, reflecting costs already incurred, and the Participant is responsible for the costs of their early departure, including transport and other accommodation.

6.6 You agree to treat the venue, its furnishings and all equipment provided with care. You are financially responsible for any damage you cause, deliberately or through negligence, to the venue, the property or other participants' belongings, and the Company may seek reimbursement of repair or replacement costs.

7. Assumption of risk and release of liability

7.1 Travel and participation in the retreat, including historic stone stairways, uneven and hilly terrain, group outings and creative workshop activities, carry inherent risks, including injury, illness, loss of property or death. You voluntarily and knowingly assume all such risks, known or unknown.

7.2 In consideration of being allowed to take part in the retreat, you release and hold harmless Fleur de Lys Retreats Inc., its affiliates, officers, employees and agents from all liability, claims or damages arising from injury, loss, illness or damage incurred during or as a result of the retreat, except to the extent caused by the Company's gross negligence or willful misconduct.

8. Force Majeure

The Company is not liable for any failure or delay in delivering the retreat caused by extraordinary circumstances beyond its control, such as natural disasters, pandemics, government travel restrictions or civil unrest. In such cases the Company will make a good-faith effort to reschedule the retreat or offer you a credit of equal value toward a future retreat. Refunds will not be issued for Force Majeure cancellations, as the Company may have non-refundable expenses. We strongly recommend travel insurance that covers trip cancellation, delays and other unforeseen events.

9. Photos and media

You give the Company permission to use photographs, video and other media taken during the retreat, which may include your image, for promotional or commercial purposes. If you prefer not to be included, email connect@fleurdelysretreats.com before the retreat.

10. Disputes and governing law

The parties will first try to resolve any dispute through good-faith discussion and mediation. If that fails, disputes will be settled by arbitration in the State of Nevada under Nevada law.

11. Entire agreement and changes

These Terms, together with the retreat's booking page and any written confirmation we send you, are the entire agreement between you and the Company and replace all prior discussions, emails and verbal agreements. Any change to your booking must be agreed in writing, by email. We may update these Terms for future bookings; the version in force when you paid your deposit applies to your booking.

Last updated: 29 October 2026