1. Booking Process

To apply for a retreat, please complete the reservation form. As we receive a high volume of requests, reservations are processed individually and in the order received (first come, first served); please allow up to one week for complete processing.. Once processed, you will receive a retreat agreement via Dropbox Sign. Upon execution of the agreement, you will receive a secure payment link for your deposit or full payment (if the retreat is within 120 days of arrival).

2. Payment Terms

2.1 Deposit

A deposit of $1,500 USD is required to hold your spot.

If the retreat does not meet the minimum number of participants, the full $1,500 deposit will be refunded.

If the retreat is canceled by the participant before it is guaranteed, the deposit is refundable less a $125 administrative and credit card processing fee.

Once the retreat is guaranteed, the deposit and final payment become non-refundable.

It is the participant's responsibility to check for our emails, especially the one confirming the retreat is guaranteed, and all Zoom meetings.

2.2 Final Payment

Once the retreat is guaranteed, you will receive an email notification and an invoice for the remaining balance. Final payment is due no later than 120 days before the retreat begins.

2.3 Late Bookings

If you book fewer than 120 days before the retreat begins, the full retreat fee is due immediately.

2.4 Payment Methods

We accept all major debit/credit cards via a secure global payment processor.

All payments are invoiced in US Dollars, as the business is a Nevada-based US corporation. Exchange rates and fees are dependent on your bank and credit card issuer, not Fleur de Lys Retreats.

3. Cancellation & Refund Policy

3.1 Participant Cancellation

To cancel, email connect@fleurdelysretreats.com with "Cancellation" in the subject line.

Before the retreat is guaranteed: You may cancel at any time and receive a refund of your deposit less a $125 administrative and credit card processing fee.

After the retreat is guaranteed: All payments are non-refundable for any reason, including illness, travel delays, or personal emergencies.

We require purchasing comprehensive travel insurance that includes trip cancellation protection.

3.2 Company Cancellation & Force Majeure

In the event of cancellation or rescheduling due to artist illness, venue disruption, or logistical issues, the Company will make a good faith effort to reschedule or offer a credit toward a future retreat of equal value. Refunds will not be issued.

This policy also applies to Force Majeure events, including natural disasters, pandemics, government travel restrictions, or civil unrest.

The Company is not responsible for expenses paid to third parties (e.g., airfare, travel insurance, or accommodations outside retreat dates).

4. Transportation

Scheduled group transportation is included:

To and from the nearest designated airport or train station

For all planned group outings during the retreat

Participants must wait for official retreat confirmation before booking travel. If unable to meet the group shuttle, local taxi information will be provided.

5. Materials List

The retreat artist will provide a materials list 3 to 6 months prior to the retreat. You will receive it via email with ample time to prepare.

6. Travel Insurance

We require purchasing travel insurance once the retreat is guaranteed that includes, but but not limited to:

Trip cancellation

Medical coverage

Travel delays and disruptions

Suggested providers include: travelinsurance.com, travelexinsurance.com, axatravelinsurance.com

Fleur de Lys Retreats is not affiliated with any insurance provider and cannot be held responsible for coverage decisions.

7. Accessibility & Accommodations

Due to the historic nature of many of our venues, accessibility may be limited. Please review venue-specific accessibility details on our Accessibility page or contact us with questions before booking.

8. Legal Entity & Jurisdiction

Fleur de Lys Retreats Inc is a US C-Corporation. All legal matters are governed by the laws of the State of Nevada, United States of America.

9. Dispute Resolution

The Parties agree to first attempt resolution through good-faith discussion and mediation. If unresolved, disputes will be settled by arbitration in the State of Nevada.

10. Entire Agreement

These Terms & Conditions, together with the signed retreat agreement, constitute the entire agreement between the Parties and supersede all prior communications. Amendments must be made in writing and signed by both parties.